The TRM Approach

TRM is a performance culture

The governing body creates rules, practices, and processes that will help it fulfill its responsibilities. That flows out into the organization and becomes the performance culture.

TRM is a simple, practical, complete, and sustainable approach to building a universal performance culture. It helps assure that everyone is doing the right things, in the right ways.

TRM is built on Responsibilities

Responsibilities are TRM’s essential building blocks. (because its unity of ownership sets the stage for accountability).

Responsibilities aren’t assignments. They are agreements. (The responsibility agreement)

Each responsibility consists of three parts – the Objective, the Strategy, and the Key Results

Responsibilities are created through Delegation

Delegation is often part of a strategy. When subordinate tasks are delegated, they create new responsibilities.

Delegation has a fractal quality. All new responsibilities support a high-level responsibility. The responsibility cycle is always the same, regardless of the level within the organization.

Delegation can never transfer a responsibility. (unity of ownership)

Delegation can be internal or third-party

The Cascade Effect

The Cascade Effect creates engagement as responsibilities are created in increasingly specific terms.

Cascade can build engagement because each subsequent responsibility is an agreement. (How engagement is different from commitment.)

In the same way that responsibilities flow down the cascade chain, results flow back up. (the nature of monitoring subordinate responsibilities)

Commitment and Engagement

Commitment flows from effective delegation (OKRs)

Engagement flows from alignment of personal and organizational goals (The Cascade)

The Matrix

The matrix organizes chaos into clarity.